/* ============================================================
   v4 · la home con escenarios vivos (28 sept 2026)
   Solo la carga index.html: dental.html sigue con el sistema v3 intacto.
   Semántica de color, la de siempre y ahora EN MOVIMIENTO:
     lima  = resultado (la cita que cae)
     teal  = sistema   (lo que hace el asistente: escribir, ofrecer, llamar)
     alert = problema  (cerrado, en cabina, clienta dormida)
   Sin glows, sin degradados de marca, sin emojis. 3 radios + el de capítulo.
   ============================================================ */

:root {
  --fila: 19px;           /* media hora en las agendas */
  --r-movil: 32px;        /* el mismo radio que las tarjetas de capítulo */
}

#vapi-support-btn { display: none !important; }

/* ---------- movimiento compartido ---------- */

@keyframes caer {
  0%   { opacity: 0; transform: translateY(-22px) scale(.9); }
  55%  { opacity: 1; transform: translateY(3px) scale(1.02); }
  100% { opacity: 1; transform: none; }
}
@keyframes onda {
  0%   { opacity: .9; transform: scale(1); }
  100% { opacity: 0; transform: scale(1.35, 1.9); }
}
@keyframes latido {
  0%, 100% { opacity: 1; }
  50%      { opacity: .45; }
}
@keyframes punto {
  0%, 80%, 100% { transform: translateY(0); opacity: .45; }
  40%           { transform: translateY(-4px); opacity: 1; }
}
@keyframes aparecer {
  from { opacity: 0; transform: translateY(8px) scale(.98); }
  to   { opacity: 1; transform: none; }
}
@keyframes parpadeo { 50% { opacity: 0; } }
@keyframes voz-barra {
  0%, 100% { transform: scaleY(.25); }
  50%      { transform: scaleY(1); }
}

/* ---------- titulares letra a letra ---------- */

[data-letras] .l-palabra { display: inline-block; white-space: nowrap; }
[data-letras] .l {
  display: inline-block;
  opacity: 0;
  transform: translateY(.5em) rotate(3deg);
  transition: opacity 500ms ease, transform 900ms var(--ease-out-expo);
  transition-delay: calc(var(--i) * 26ms + 60ms);
}
[data-letras].is-visible .l { opacity: 1; transform: none; }

/* ============================================================
   HERO · un día en la agenda
   ============================================================ */

.hero--v4 { padding-bottom: var(--space-8); }
.hero--v4 .hero__title { margin-bottom: var(--space-6); }
.hero--v4 .hero__lead { max-width: 46ch; }

.dia {
  margin-top: var(--space-8);
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  overflow: hidden;
}

.dia__barra {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-5);
  border-bottom: 1px solid var(--ink-3);
}
.dia__reloj { display: flex; align-items: center; gap: var(--space-3); font-size: var(--text-cap); color: var(--white); }
.dia__cuando { display: inline-flex; gap: 8px; align-items: baseline; }
.dia__cuando.is-cambia { animation: aparecer 420ms var(--ease-out-expo); }
.dia__dia { font-weight: 500; color: var(--ink-4); }
.dia__hora { font-size: var(--text-h3); font-weight: 600; letter-spacing: -0.02em; }
.dia__chip {
  font-size: var(--text-micro);
  padding: 4px 10px;
  border-radius: var(--r-pill);
  color: var(--ink-5);
  background: var(--ink-2);
  transition: color var(--dur-fast), background var(--dur-fast);
}
.dia__chip[data-tono="alerta"]  { color: var(--alert); background: var(--alert-10); }
.dia__chip[data-tono="sistema"] { color: var(--teal);  background: var(--teal-10); }
.dia__chip[data-tono="lima"]    { color: var(--lime);  background: var(--lime-08); }
.dia__nota { font-size: var(--text-micro); color: var(--ink-4); text-align: right; }

.dia__cuerpo {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.2fr);
  gap: 1px;
  background: var(--ink-3);
  height: 452px;
}

/* feed: altura fija, lo nuevo entra por abajo y empuja lo viejo (sin mover la página) */
.dia__feed {
  list-style: none;
  background: var(--ink-1);
  padding: var(--space-3) var(--space-5);
  display: flex;
  flex-direction: column;
  justify-content: flex-start;
  overflow: hidden;
  min-height: 0;
}

.ev {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: var(--space-3) 14px;
  padding-block: var(--space-3);
  border-bottom: 1px solid var(--ink-2);
  transition: opacity 600ms ease, transform 700ms var(--ease-out-expo);
}
.ev:last-child { border-bottom: none; }
.ev__icono {
  width: 34px; height: 34px;
  border-radius: 50%;
  background: var(--ink-2);
  color: var(--teal);
  display: grid;
  place-items: center;
}
.ev__icono svg { width: 17px; height: 17px; }
.ev__icono--foto { overflow: hidden; }
.ev__icono--foto img { width: 34px; height: 34px; object-fit: cover; }
.ev__meta {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 4px 10px;
  font-size: var(--text-micro);
  color: var(--ink-4);
}
.ev__meta time { color: var(--white); font-weight: 600; }
.ev__ir { margin-left: auto; color: var(--ink-4); transition: color var(--dur-fast); }
.ev__ir:hover { color: var(--lime); }
.ev__linea { margin-top: 3px; font-size: var(--text-cap); line-height: var(--lh-normal); color: var(--ink-5); }
.ev__escribe {
  display: none;
  align-items: center;
  gap: 4px;
  margin-top: 6px;
  font-size: var(--text-micro);
  color: var(--teal);
}
.ev__escribe i { width: 5px; height: 5px; border-radius: 50%; background: currentColor; animation: punto 1s ease-in-out infinite; }
.ev__escribe i:nth-child(2) { animation-delay: .15s; }
.ev__escribe i:nth-child(3) { animation-delay: .3s; margin-right: 6px; }
.ev__escribe--voz i { width: 3px; height: 14px; border-radius: 2px; animation: voz-barra .7s ease-in-out infinite; }
.ev__escribe--voz i:nth-child(2) { animation-delay: .1s; }
.ev__escribe--voz i:nth-child(3) { animation-delay: .25s; margin-right: 0; }
.ev__escribe--voz i:nth-child(4) { animation-delay: .05s; }
.ev__escribe--voz i:nth-child(5) { animation-delay: .3s; }
.ev__escribe--voz i:nth-child(6) { animation-delay: .15s; }
.ev__escribe--voz i:nth-child(7) { animation-delay: .2s; margin-right: 6px; }
.ev__res { margin-top: 6px; font-size: var(--text-micro); color: var(--lime); transition: opacity 400ms ease, transform 500ms var(--ease-out-expo); }
.ev--julen .ev__res { color: var(--ink-5); }
.ev--julen .ev__icono { background: var(--ink-3); }

/* agenda de la escena */
.dia__agenda { background: var(--ink-2); padding: var(--space-4) var(--space-5) var(--space-4) var(--space-3); min-width: 0; }
.dia__cols { display: grid; grid-template-columns: 30px repeat(5, minmax(0, 1fr)); height: 100%; }
.dia__horas {
  display: grid;
  grid-template-rows: repeat(20, var(--fila));
  margin-top: 26px;
  font-family: var(--font-mono);
  font-size: 10px;
  color: var(--ink-4);
}
.dia__horas span { transform: translateY(-7px); }
.dia__col { min-width: 0; border-left: 1px solid var(--ink-3); }
.dia__d {
  height: 26px;
  font-family: var(--font-mono);
  font-size: var(--text-micro);
  text-transform: uppercase;
  letter-spacing: var(--track-wide);
  color: var(--ink-4);
  text-align: center;
}
.dia__c {
  display: grid;
  grid-template-rows: repeat(20, var(--fila));
  background-image: repeating-linear-gradient(to bottom, var(--hair-light) 0 1px, transparent 1px calc(var(--fila) * 2));
}
.dia__c .b {
  grid-column: 1;
  margin: 1px 3px;
  border-radius: var(--r-chip);
  background: var(--ink-3);
  opacity: .8;
}
.dia__c .b--cita {
  position: relative;
  opacity: 1;
  background: var(--lime);
  color: var(--ink-0);
  font-family: var(--font-mono);
  font-size: 10.5px;
  font-weight: 600;
  padding: 3px 6px;
  overflow: visible;
  z-index: 1;
}
.dia__c .b--cita::after {
  content: '';
  position: absolute;
  inset: -2px;
  border: 2px solid var(--lime);
  border-radius: var(--r-chip);
  opacity: 0;
  pointer-events: none;
}

.dia__pie {
  display: flex;
  align-items: center;
  gap: var(--space-5);
  padding: var(--space-4) var(--space-5);
  border-top: 1px solid var(--ink-3);
}
.dia__barras { width: 170px; flex-shrink: 0; height: 28px; }
.dia__total { font-size: var(--text-micro); color: var(--ink-4); }
.dia__n { color: var(--lime); font-size: var(--text-cap); }

/* --- estados cuando la escena está viva (JS) --- */
.dia.is-viva .ev { opacity: 0; transform: translateY(16px); }
.dia.is-viva .ev.is-in { opacity: 1; transform: none; }
.dia.is-viva .ev.is-atras { opacity: .42; }
.dia.is-viva .ev .ev__res { opacity: 0; transform: translateY(4px); }
.dia.is-viva .ev.is-resuelto .ev__res { opacity: 1; transform: none; }
.dia.is-viva .ev.is-escribiendo .ev__escribe { display: flex; }
.dia.is-viva .ev.is-oculto { display: none; }

.dia.is-viva .b--cita { opacity: 0; background: transparent; color: var(--teal); }
.dia.is-viva .b--cita.is-ofrecido {
  opacity: 1;
  outline: 1.5px dashed var(--teal);
  outline-offset: -1.5px;
  background: var(--teal-10);
  animation: latido 900ms ease-in-out infinite;
}
.dia.is-viva .b--cita.is-puesta {
  opacity: 1;
  outline: none;
  background: var(--lime);
  color: var(--ink-0);
  animation: caer 800ms var(--ease-out-expo);
}
.dia.is-viva .b--cita.is-puesta::after { animation: onda 900ms ease-out 120ms; }
.dia.is-viva .dia__barras span { transition-delay: calc(var(--i, 0) * 45ms); }
.dia.is-sale .dia__cuerpo, .dia.is-sale .dia__pie { opacity: 0; transition: opacity 700ms ease; }
.dia .dia__cuerpo, .dia .dia__pie { transition: opacity 500ms ease; }

/* ============================================================
   LA SEQUÍA · el 23:07 que nadie contesta
   ============================================================ */

.caso23__reloj { display: flex; align-items: center; gap: var(--space-3); margin-bottom: var(--space-4); }
.caso23__hora {
  font-size: var(--text-micro);
  color: var(--alert);
  background: var(--alert-10);
  padding: 4px 10px;
  border-radius: var(--r-chip);
  min-width: 58px;
  text-align: center;
}
.caso23__cerrado { font-size: var(--text-micro); color: var(--ink-4); }
.caso23__msg { display: flex; flex-direction: column; align-items: flex-start; gap: 6px; margin-bottom: var(--space-5); }
.caso23__burbuja {
  background: var(--ink-2);
  color: var(--white);
  font-size: var(--text-cap);
  padding: 10px 14px;
  border-radius: var(--r-card);
  border-bottom-left-radius: var(--r-chip);
}
.caso23__visto { font-size: var(--text-micro); color: var(--ink-4); }
.caso23.is-js .caso23__msg { opacity: 0; transform: translateY(8px); transition: opacity 500ms ease, transform 600ms var(--ease-out-expo); }
.caso23.is-js .caso23__visto { opacity: 0; transition: opacity 600ms ease 900ms; }
.caso23.is-llega .caso23__msg { opacity: 1; transform: none; }
.caso23.is-llega .caso23__visto { opacity: 1; }
.caso23.is-llega .caso23__hora { animation: latido 1.2s ease-in-out 3 1.6s; }

/* ============================================================
   SERVICIOS · índice de los tres escenarios
   ============================================================ */

.servicios--v4 { padding-bottom: 0; }
.servicios--v4 .head { margin-bottom: var(--space-7); }
.indice {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: var(--space-3);
  max-width: 940px;
  margin-inline: auto;
}
.indice__item {
  display: flex;
  align-items: baseline;
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  font-weight: 700;
  color: var(--white);
  transition: border-color var(--dur-fast), transform var(--dur-fast) var(--ease-out-expo);
}
.indice__item span { color: var(--ink-4); font-size: var(--text-micro); }
.indice__item em { margin-left: auto; font-style: normal; font-size: var(--text-micro); color: var(--teal); }
.indice__item:hover { border-color: var(--lime); transform: translateY(-2px); }

/* ============================================================
   ESCENARIOS · cabecera común
   ============================================================ */

.escenario { scroll-margin-top: 90px; }
.escenario + .escenario { padding-top: calc(var(--pad-section) * 0.5); }
.escenario__cab {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr);
  gap: var(--space-5) var(--space-9);
  align-items: end;
  margin-bottom: var(--space-7);
}
.escenario__cab--der > div:first-child { order: 2; }
.escenario__cab--der { grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr); }
.escenario__marca { display: flex; align-items: center; gap: var(--space-3); margin-bottom: var(--space-4); }
.escenario__num { font-size: var(--text-h3); color: var(--ink-3); font-weight: 600; }
.insignia {
  font-family: var(--font-mono);
  font-size: var(--text-micro);
  letter-spacing: var(--track-wide);
  text-transform: uppercase;
  color: var(--ink-4);
  border: 1px solid var(--ink-3);
  padding: 5px 10px;
  border-radius: var(--r-pill);
}
.insignia--lima { color: var(--lime); border-color: var(--lime-40); }
.escenario__titulo { font-size: var(--text-h2); max-width: 17ch; }
.escenario__txt p { color: var(--ink-5); line-height: var(--lh-normal); max-width: 48ch; }
.escenario__txt strong { color: var(--white); font-weight: 600; }
.escenario__rasgos { list-style: none; display: flex; flex-wrap: wrap; gap: 6px; margin-top: var(--space-4); }
.escenario__rasgos li {
  font-size: var(--text-micro);
  color: var(--ink-4);
  border: 1px solid var(--ink-2);
  padding: 5px 10px;
  border-radius: var(--r-pill);
}
.escenario__nota { margin-top: var(--space-4); font-size: var(--text-micro); color: var(--ink-4); line-height: var(--lh-normal); max-width: 90ch; }

/* ============================================================
   01 · ATENCIÓN — móvil + agenda real
   ============================================================ */

.atencion {
  display: grid;
  grid-template-columns: 390px minmax(0, 1fr);
  gap: var(--space-5);
  height: 640px;
}

.movil {
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-movil);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  min-height: 0;
  box-shadow: var(--shadow-card);
}
.movil__cab {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-4) var(--space-5);
  border-bottom: 1px solid var(--ink-3);
}
.movil__avatar {
  width: 38px; height: 38px;
  flex-shrink: 0;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--teal-10);
  color: var(--teal);
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 16px;
}
.movil__quien { min-width: 0; }
.movil__nombre { font-weight: 700; font-size: var(--text-cap); color: var(--white); line-height: 1.3; }
.movil__estado { font-size: var(--text-micro); color: var(--teal); display: flex; align-items: center; gap: 6px; }
.movil__estado::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.movil__estado[data-estado="escribiendo"]::before { animation: latido 800ms ease-in-out infinite; }
.movil__estado[data-estado="cita"] { color: var(--lime); }
.movil__estado[data-estado="error"] { color: var(--alert); }
.movil__demo {
  margin-left: auto;
  font-size: var(--text-micro);
  color: var(--ink-4);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-pill);
  padding: 4px 9px;
  white-space: nowrap;
}

.movil__msgs {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  overscroll-behavior: contain;
  padding: var(--space-4);
  display: flex;
  flex-direction: column;
  gap: var(--space-2);
}
.movil__msgs::-webkit-scrollbar { width: 4px; }
.movil__msgs::-webkit-scrollbar-thumb { background: var(--ink-3); border-radius: 2px; }

.burbuja {
  position: relative;
  max-width: 86%;
  padding: 10px 14px 20px;
  border-radius: var(--r-card);
  font-size: var(--text-cap);
  line-height: var(--lh-normal);
  overflow-wrap: anywhere;
  animation: aparecer 360ms var(--ease-out-expo);
}
.burbuja--bot {
  align-self: flex-start;
  background: var(--ink-2);
  border: 1px solid rgba(50, 217, 160, 0.22);
  color: var(--white);
  border-bottom-left-radius: var(--r-chip);
}
.burbuja--yo {
  align-self: flex-end;
  background: var(--ink-3);
  color: var(--white);
  border-bottom-right-radius: var(--r-chip);
}
.burbuja--error { border-color: var(--alert); color: var(--ink-5); }
.burbuja--error a { color: var(--lime); text-decoration: underline; }
.burbuja strong { font-weight: 700; }
.burbuja__hora { position: absolute; right: 12px; bottom: 5px; font-size: 10px; color: var(--ink-4); }

.escribiendo {
  align-self: flex-start;
  display: inline-flex;
  gap: 5px;
  padding: 13px 16px;
  border-radius: var(--r-card);
  border-bottom-left-radius: var(--r-chip);
  background: var(--ink-2);
  border: 1px solid rgba(50, 217, 160, 0.22);
  animation: aparecer 300ms var(--ease-out-expo);
}
.escribiendo i { width: 7px; height: 7px; border-radius: 50%; background: var(--teal); animation: punto 1s ease-in-out infinite; }
.escribiendo i:nth-child(2) { animation-delay: .15s; }
.escribiendo i:nth-child(3) { animation-delay: .3s; }

.cita-chip {
  align-self: flex-start;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-family: var(--font-mono);
  font-size: var(--text-micro);
  color: var(--lime);
  background: var(--lime-08);
  border: 1px solid var(--lime-24);
  border-radius: var(--r-pill);
  padding: 5px 11px;
  animation: caer 700ms var(--ease-out-expo);
}
.cita-chip svg { width: 13px; height: 13px; }

.movil__chips {
  display: flex;
  gap: 6px;
  padding: var(--space-3) var(--space-4) 0;
  overflow-x: auto;
  scrollbar-width: none;
}
.movil__chips::-webkit-scrollbar { display: none; }
.chip {
  flex-shrink: 0;
  white-space: nowrap;
  font-size: var(--text-micro);
  font-weight: 600;
  padding: 8px 13px;
  border-radius: var(--r-pill);
  border: 1px solid var(--ink-3);
  color: var(--ink-5);
  transition: border-color var(--dur-fast), color var(--dur-fast), opacity var(--dur-fast);
}
.chip:hover:not(:disabled) { border-color: var(--teal); color: var(--teal); }
.chip:disabled { opacity: .3; cursor: default; }

.movil__form { display: flex; align-items: flex-end; gap: var(--space-2); padding: var(--space-3) var(--space-4) var(--space-4); }
.movil__form textarea {
  flex: 1;
  min-width: 0;
  resize: none;
  max-height: 104px;
  padding: 12px 16px;
  border-radius: 22px;
  border: 1px solid var(--ink-3);
  background: var(--ink-2);
  color: var(--white);
  font: 500 15px/1.4 var(--font-body);
  transition: border-color var(--dur-fast);
}
.movil__form textarea::placeholder { color: var(--ink-4); }
.movil__form textarea:focus { outline: none; border-color: var(--teal); }
.movil__enviar {
  flex-shrink: 0;
  width: 46px; height: 46px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--lime);
  color: var(--ink-0);
  transition: transform var(--dur-fast) var(--ease-out-expo), opacity var(--dur-fast);
}
.movil__enviar svg { width: 20px; height: 20px; }
.movil__enviar:hover { transform: scale(1.06); }
.movil__enviar:disabled { opacity: .35; transform: none; }

/* ---------- caso real: DO Belleza ---------- */

.caso {
  margin-top: var(--space-7);
  display: grid;
  grid-template-columns: minmax(0, .75fr) minmax(0, 1.6fr);
  gap: var(--space-5) var(--space-8);
  padding: var(--space-6);
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
}
.caso__vivo { display: inline-flex; align-items: center; gap: 8px; font-size: var(--text-micro); color: var(--teal); text-transform: uppercase; letter-spacing: var(--track-wide); }
.caso__punto { width: 8px; height: 8px; border-radius: 50%; background: var(--teal); box-shadow: 0 0 0 4px var(--teal-10); animation: latido 1.6s ease-in-out infinite; }
.caso__nombre { font-size: var(--text-h3); margin-block: var(--space-3) var(--space-2); }
.caso__donde { font-size: var(--text-micro); color: var(--ink-4); }
.caso__hechos { list-style: none; display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-4) var(--space-6); }
.caso__hechos li { font-size: var(--text-cap); line-height: var(--lh-normal); color: var(--ink-4); padding-left: 18px; position: relative; }
.caso__hechos li::before { content: ''; position: absolute; left: 0; top: 10px; width: 8px; height: 1.5px; background: var(--lime); }
.caso__hechos strong { color: var(--white); font-weight: 600; }
.caso__hechos li:last-child:nth-child(odd) { grid-column: 1 / -1; max-width: 70ch; }
.caso__pie { grid-column: 1 / -1; padding-top: var(--space-4); border-top: 1px solid var(--ink-2); font-size: var(--text-micro); color: var(--ink-4); }

/* ---------- la agenda semanal real ---------- */

.semana {
  background: var(--ink-2);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  padding: var(--space-5) var(--space-5) var(--space-4);
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}
.semana__cab { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: baseline; gap: var(--space-2) var(--space-4); margin-bottom: var(--space-4); }
.semana__titulo { font-size: var(--text-micro); text-transform: uppercase; letter-spacing: var(--track-wide); color: var(--ink-4); }
.semana__ley { display: flex; gap: var(--space-4); font-size: var(--text-micro); color: var(--ink-4); }
.ley { display: inline-flex; align-items: center; gap: 6px; }
.ley::before { content: ''; width: 8px; height: 8px; border-radius: 2px; }
.ley--ofrecido::before { border: 1.5px dashed var(--teal); }
.ley--cita::before { background: var(--lime); }
.ley--activa::before { background: var(--ink-4); border-radius: 50%; }
.ley--dormida::before { border: 1.5px solid var(--alert); border-radius: 50%; }
.ley--responde::before { background: var(--teal); border-radius: 50%; }
.ley--vuelve::before { background: var(--lime); border-radius: 50%; }

.semana__vista { display: grid; grid-template-columns: 38px minmax(0, 1fr); flex: 1; min-height: 0; }
.semana__horas {
  display: grid;
  grid-template-rows: 30px repeat(var(--filas), var(--fila));
  font-family: var(--font-mono);
  font-size: 10px;
  color: var(--ink-4);
}
.semana__horas span { transform: translateY(-7px); }
.semana__dias {
  display: grid;
  grid-auto-flow: column;
  grid-auto-columns: minmax(0, 1fr);
  overflow-x: auto;
  scroll-snap-type: x mandatory;
  scrollbar-width: none;
}
.semana__dias::-webkit-scrollbar { display: none; }
.semana__col { scroll-snap-align: start; border-left: 1px solid var(--ink-3); min-width: 0; }
.semana__dia {
  height: 30px;
  font-family: var(--font-mono);
  font-size: var(--text-micro);
  color: var(--ink-4);
  text-align: center;
  white-space: nowrap;
}
.semana__dia b { text-transform: uppercase; letter-spacing: var(--track-wide); font-weight: 600; }
.semana__col.is-hoy .semana__dia { color: var(--white); }
.semana__celdas {
  position: relative;
  display: grid;
  grid-template-rows: repeat(var(--filas), var(--fila));
  background-image: repeating-linear-gradient(to bottom, var(--hair-light) 0 1px, transparent 1px calc(var(--fila) * 2));
}
.semana__pasado { grid-column: 1; background: rgba(255, 255, 255, 0.025); }
.semana__b {
  grid-column: 1;
  position: relative;
  z-index: 1;
  margin: 1px 3px;
  border-radius: var(--r-chip);
  padding: 3px 6px;
  font-family: var(--font-mono);
  font-size: 10.5px;
  font-weight: 600;
  overflow: visible;
  white-space: nowrap;
}
.semana__b--ofrecido {
  color: var(--teal);
  background: var(--teal-10);
  outline: 1.5px dashed var(--teal);
  outline-offset: -1.5px;
  animation: aparecer 400ms var(--ease-out-expo), latido 1.1s ease-in-out 400ms infinite;
}
.semana__b--cita { background: var(--lime); color: var(--ink-0); animation: caer 820ms var(--ease-out-expo); }
.semana__b--cita::after {
  content: '';
  position: absolute;
  inset: -2px;
  border: 2px solid var(--lime);
  border-radius: var(--r-chip);
  opacity: 0;
  animation: onda 1s ease-out 150ms;
  pointer-events: none;
}
.semana__b--sale { animation: none; opacity: 0; transition: opacity 300ms ease; }
.semana__fuera { margin-top: var(--space-3); font-size: var(--text-micro); color: var(--lime); }

/* ============================================================
   02 · VOZ — llamada en línea
   ============================================================ */

.llamada {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr);
  gap: var(--space-5);
}
.llamada__panel {
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  padding: var(--space-6);
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}
.llamada__quien { display: flex; align-items: center; gap: var(--space-3); }
.llamada__onda {
  display: flex;
  align-items: center;
  gap: 4px;
  height: 132px;
  margin-block: var(--space-3);
}
.llamada__onda span {
  flex: 1;
  height: 100%;
  border-radius: 2px;
  background: var(--ink-3);
  transform: scaleY(var(--h, .05));
  transition: background 300ms ease;
  will-change: transform;
}
.llamada[data-estado="activa"] .llamada__onda span { background: var(--teal); }
.llamada[data-estado="activa"].is-escucha .llamada__onda span { background: var(--ink-4); }
.llamada[data-estado="conectando"] .llamada__onda span { background: var(--ink-4); animation: voz-barra 900ms ease-in-out infinite; animation-delay: calc(var(--i) * 30ms); }
.llamada__estado { font-size: var(--text-cap); color: var(--ink-5); }
.llamada[data-estado="activa"] .llamada__estado { color: var(--teal); }
.llamada[data-estado="error"] .llamada__estado { color: var(--alert); }
.llamada__tiempo { font-size: var(--text-h3); color: var(--white); font-weight: 600; }
.llamada__max { color: var(--ink-4); font-weight: 500; }
.llamada__boton { width: 100%; }
.llamada[data-estado="activa"] .llamada__boton,
.llamada[data-estado="conectando"] .llamada__boton { background: var(--alert); color: var(--white); }
.llamada[data-estado="activa"] .llamada__boton:hover,
.llamada[data-estado="conectando"] .llamada__boton:hover { box-shadow: 0 12px 34px -10px rgba(255, 90, 90, .45); }
.llamada__nota { font-size: var(--text-micro); color: var(--ink-4); line-height: var(--lh-normal); }

.llamada__lado { display: flex; flex-direction: column; gap: var(--space-3); min-width: 0; }
.llamada__trans {
  flex: 1;
  min-height: 340px;
  max-height: 460px;
  overflow-y: auto;
  overscroll-behavior: contain;
  background: var(--ink-2);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  padding: var(--space-5);
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}
.llamada__vacio { margin: auto; max-width: 30ch; text-align: center; font-size: var(--text-cap); color: var(--ink-4); }
.linea-voz { max-width: 88%; animation: aparecer 300ms var(--ease-out-expo); }
.linea-voz__quien { display: block; font-family: var(--font-mono); font-size: var(--text-micro); color: var(--teal); margin-bottom: 2px; }
.linea-voz p { font-size: var(--text-cap); line-height: var(--lh-normal); color: var(--white); }
.linea-voz--yo { align-self: flex-end; text-align: right; }
.linea-voz--yo .linea-voz__quien { color: var(--ink-4); }
.linea-voz__vivo { color: var(--ink-4); }

.ticket {
  background: var(--lime);
  color: var(--ink-0);
  border-radius: var(--r-card);
  padding: var(--space-4) var(--space-5);
  animation: caer 800ms var(--ease-out-expo);
}
.ticket__et { font-size: var(--text-micro); text-transform: uppercase; letter-spacing: var(--track-wide); }
.ticket__cuando { font-family: var(--font-display); font-weight: 800; font-size: var(--text-h3); letter-spacing: var(--track-tight); margin-top: 2px; }

/* ============================================================
   03 · REACTIVACIÓN — el campo de clientas
   ============================================================ */

.reactivar {
  display: grid;
  grid-template-columns: minmax(0, .8fr) minmax(0, 1.4fr);
  gap: var(--space-5);
}
.reactivar__mandos {
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  padding: var(--space-6);
  display: flex;
  flex-direction: column;
  gap: var(--space-5);
}
.reactivar__mandos label { font-size: var(--text-cap); color: var(--ink-5); }
.reactivar__boton { width: 100%; }
.reactivar__cuenta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-4) var(--space-5);
  padding-top: var(--space-5);
  border-top: 1px solid var(--ink-3);
}
.reactivar__cuenta dt { font-size: var(--text-micro); color: var(--ink-4); line-height: 1.35; }
.reactivar__cuenta dd { font-size: var(--text-h3); font-weight: 600; color: var(--white); margin-top: 2px; }
.reactivar__lima { color: var(--lime) !important; }
.reactivar__grande { grid-column: 1 / -1; }
.reactivar__grande dd { font-size: var(--text-h2); }
.reactivar__campo {
  background: var(--ink-1);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  padding: var(--space-4);
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.reactivar__lienzo { position: relative; flex: 1; min-height: 420px; }
.reactivar__lienzo canvas { position: absolute; inset: 0; display: block; width: 100%; height: 100%; }
.reactivar__leyenda {
  display: flex;
  flex-wrap: wrap;
  gap: var(--space-2) var(--space-4);
  padding: var(--space-3) var(--space-2) 0;
  font-size: var(--text-micro);
  color: var(--ink-4);
}
.reactivar__unidad { margin-left: auto; }

/* ============================================================
   COMPROBADOR · el conector
   ============================================================ */

.conector { display: flex; align-items: center; gap: var(--space-3); margin-bottom: var(--space-5); font-family: var(--font-mono); font-size: var(--text-micro); }
.conector__nodo { border: 1px solid var(--ink-3); border-radius: var(--r-pill); padding: 6px 12px; color: var(--white); white-space: nowrap; }
.conector__nodo--sistema { color: var(--teal); border-color: rgba(50, 217, 160, .3); }
.conector__linea {
  position: relative;
  flex: 1;
  max-width: 240px;
  height: 2px;
  background: var(--ink-3);
  transform-origin: left;
  animation: trazar 700ms var(--ease-out-expo);
}
@keyframes trazar { from { transform: scaleX(0); } }
.conector__linea i {
  position: absolute;
  top: -2px;
  left: 0;
  width: 6px; height: 6px;
  border-radius: 50%;
  background: currentColor;
  animation: viaje 1.8s linear infinite;
}
.conector__linea i:nth-child(2) { animation-delay: .6s; }
.conector__linea i:nth-child(3) { animation-delay: 1.2s; }
@keyframes viaje { from { left: 0; opacity: 0; } 15% { opacity: 1; } 85% { opacity: 1; } to { left: calc(100% - 6px); opacity: 0; } }
.conector--full .conector__linea { background: var(--lime-40); color: var(--lime); }
.conector--partial .conector__linea {
  background: repeating-linear-gradient(90deg, var(--teal) 0 8px, transparent 8px 14px);
  color: var(--teal);
}
.conector--partial .conector__linea i { animation-duration: 2.8s; }
.conector--none .conector__linea {
  background: linear-gradient(90deg, var(--ink-3) 0 42%, transparent 42% 58%, var(--ink-3) 58%);
}
.conector--none .conector__linea::after {
  content: '×';
  position: absolute;
  left: 50%;
  top: 50%;
  transform: translate(-50%, -52%);
  color: var(--alert);
  font-size: 18px;
  line-height: 1;
}

/* ============================================================
   LO QUE NO HACEMOS · lo que el sector promete, tachado a mano
   ============================================================ */

.promesa { margin-bottom: var(--space-3); }
.promesa__et { display: block; margin-bottom: 2px; font-size: var(--text-micro); letter-spacing: var(--track-wide); text-transform: uppercase; color: var(--paper-muted); }
.tachable {
  position: relative;
  display: inline-block;
  font-family: var(--font-display);
  font-weight: 800;
  font-size: var(--text-h3);
  letter-spacing: var(--track-tight);
  line-height: 1.2;
  color: var(--paper-ink);
  transition: color 600ms ease 300ms;
}
.tachable svg { position: absolute; left: -6px; top: 50%; width: calc(100% + 12px); height: 22px; transform: translateY(-45%); overflow: visible; pointer-events: none; }
.tachable path {
  fill: none;
  stroke: var(--alert-ink);
  stroke-width: 3.2;
  stroke-linecap: round;
  stroke-linejoin: round;
  stroke-dasharray: var(--largo, 400);
  stroke-dashoffset: var(--largo, 400);
  transition: stroke-dashoffset 750ms cubic-bezier(.65, 0, .25, 1);
}
.tachable.is-tachado { color: var(--paper-muted); }
.tachable--lineas {
  text-decoration-line: line-through;
  text-decoration-thickness: 3px;
  text-decoration-color: transparent;
  transition: color 600ms ease 300ms, text-decoration-color 500ms ease;
}
.tachable--lineas.is-tachado { text-decoration-color: var(--alert-ink); }
.tachable.is-tachado path { stroke-dashoffset: 0; }

/* ============================================================
   CÓMO VA · el hilo que une los pasos
   ============================================================ */

.como-va__grid { position: relative; }
.como-va__hilo { position: absolute; left: 0; right: 0; top: 0; height: 2px; pointer-events: none; }
.como-va__hilo i {
  display: block;
  height: 100%;
  background: var(--teal);
  transform: scaleX(0);
  transform-origin: left;
  transition: transform 1.8s var(--ease-out-expo) 200ms;
}
.como-va__grid.is-visible .como-va__hilo i { transform: scaleX(1); }
.como-va__step { position: relative; }

/* ============================================================
   CIERRE · el mensaje que se escribe solo
   ============================================================ */

.cierre__escribe { min-height: 50px; margin-bottom: var(--space-5); }
.cierre__burbuja {
  display: inline-flex;
  align-items: center;
  max-width: 100%;
  padding: 12px 16px;
  background: var(--ink-2);
  border: 1px solid var(--ink-3);
  border-radius: var(--r-card);
  border-bottom-right-radius: var(--r-chip);
  font-size: var(--text-cap);
  color: var(--white);
}
.cierre__cursor { width: 2px; height: 1.15em; margin-left: 3px; background: var(--lime); animation: parpadeo 1s steps(1) infinite; }

/* ============================================================
   NIVEL «ESCRITORIO TOCHO» · animación ligada al scroll, CSS puro
   (Safari/Firefox sin soporte → se quedan con la aparición normal)
   ============================================================ */

@supports (animation-timeline: view()) {
  @media (min-width: 1024px) and (hover: hover) and (pointer: fine) and (prefers-reduced-motion: no-preference) {
    .chapter__card {
      animation: desplegar linear both;
      animation-timeline: view();
      animation-range: entry 0% entry 70%;
    }
    @keyframes desplegar {
      from { transform: scale(.93) translateY(48px); border-radius: 72px; }
      to   { transform: none; border-radius: 32px; }
    }
    .como-va__hilo i {
      transition: none;
      animation: hilo linear both;
      animation-timeline: view();
      animation-range: entry 30% cover 55%;
    }
    @keyframes hilo { from { transform: scaleX(0); } to { transform: scaleX(1); } }
    .escenario__num {
      animation: numero linear both;
      animation-timeline: view();
      animation-range: entry 10% cover 40%;
    }
    @keyframes numero { from { color: var(--ink-2); } to { color: var(--lime); } }
  }
}

/* ============================================================
   RESPONSIVE
   ============================================================ */

@media (max-width: 1080px) {
  .atencion { grid-template-columns: 350px minmax(0, 1fr); }
  .reactivar { grid-template-columns: 1fr; }
  .reactivar__lienzo { min-height: 380px; }
}

@media (max-width: 900px) {
  :root { --fila: 16px; }
  /* en una columna el separador va en la agenda: así el difuminado del feed funde con su propio fondo */
  .dia__cuerpo { grid-template-columns: 1fr; height: auto; gap: 0; background: var(--ink-1); }
  .dia__agenda { border-top: 1px solid var(--ink-3); }
  .dia__feed { height: 330px; justify-content: flex-end; -webkit-mask-image: linear-gradient(to bottom, transparent 0, #000 56px); mask-image: linear-gradient(to bottom, transparent 0, #000 56px); }
  .dia__agenda { height: auto; }
  .dia__cols { grid-template-columns: 30px repeat(3, minmax(0, 1fr)); }
  .dia__col--pronto { display: none; }
  .dia.is-viva .ev.is-atras .ev__linea { display: none; }
  .dia:not(.is-viva) .ev:not(:last-child) .ev__linea { display: none; }
  /* en móvil los eventos se AÑADEN (entran por abajo del feed de altura fija), no se revelan en su sitio */
  .dia.is-viva .ev:not(.is-in) { display: none; }
  .dia.is-viva .ev.is-in { animation: aparecer 500ms var(--ease-out-expo); }
  .dia__nota { display: none; }

  .escenario__cab, .escenario__cab--der { grid-template-columns: 1fr; gap: var(--space-4); }
  .escenario__cab--der > div:first-child { order: 0; }

  .atencion { grid-template-columns: 1fr; height: auto; }
  .movil { height: 560px; }
  .semana__dias { grid-auto-columns: calc(100% / 3); }

  .llamada { grid-template-columns: 1fr; }
  .llamada__trans { min-height: 240px; max-height: 340px; }

  .indice { grid-template-columns: 1fr; }
  .caso { grid-template-columns: 1fr; gap: var(--space-5); padding: var(--space-5); }
  .caso__hechos { grid-template-columns: 1fr; }
}

@media (max-width: 560px) {
  .dia__barra { padding: var(--space-3) var(--space-4); }
  .dia__feed { padding-inline: var(--space-4); }
  .dia__pie { flex-direction: column; align-items: flex-start; gap: var(--space-3); }
  .movil { height: 540px; border-radius: var(--r-card); }
  .reactivar__lienzo { min-height: 320px; }
  .reactivar__mandos, .llamada__panel { padding: var(--space-5); }
  .conector__linea { max-width: none; }
  .como-va__hilo { display: none; }
}

/* ============================================================
   MOVIMIENTO REDUCIDO — todo en su estado final, quieto
   ============================================================ */

@media (prefers-reduced-motion: reduce) {
  .burbuja, .escribiendo, .cita-chip, .semana__b--ofrecido, .semana__b--cita, .semana__b--cita::after,
  .ticket, .linea-voz, .conector__linea, .conector__linea i, .ev__escribe i, .cierre__cursor,
  .dia__cuando.is-cambia, .caso23.is-llega .caso23__hora, .caso__punto { animation: none !important; }
  .tachable path { transition: none; }
  [data-letras] .l { opacity: 1; transform: none; transition: none; }
}